United Kingdom
Conex Bänninger : Customer Satisfaction Survey

Please take a few moments to complete the following survey. Your entry is anonymous. The results are confidential and are for the use of Conex Universal Ltd only.
1. About You

Please select one from each of the following that best describes the job you do.

2. Where you work

Please select the sector you work in

3. Engineering and Technical Support

Overall, how would you rate Conex Banninger on their Engineering and Technical Support on a scale of 1 to 10, where 1 is "poor" and 10 is "excellent"? Think about all aspects, including accessibility, expertise and reactivity of staff.

 

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4. Marketing

Overall, how would you rate Conex Banninger on their Marketing on a scale of 1 to 10, where 1 is "poor" and 10 is "excellent"? Think about all aspects of their marketing activity, product literature, web site, advertising and product promotions, public relations, and providing updates on products and service.

 

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5. Product Quality

Overall, how would you rate Conex Banninger on product quality on a scale of 1 to 10, where 1 is "poor" and 10 is "excellent"? Think about all aspects of product quality including range breadth and depth, reliability, ease of use, fitness for purpose, technical information provided and actions taken on product issues.

 

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6. Value and Service

Now, taking into account the products, services and support provided; product range, product quality, product availability, ease of use, customer service and engineering and technical support, how would you rate Conex Banninger on their products and services as being worth what you pay for them, using a scale of 1 to 10, where 1 is "poor" and 10 is "excellent"?

 

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7. Recommend

How likely would you be to recommend Conex Banninger to a colleague or other professional you know? Please use a scale of 1-10 where 1 is definitely "would not recommend" and 10 is "definitely would recommend"?

 

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8. Repurchase

If you had complete freedom of choice, that is, no contractual requirements, company policy or influence, how likely would you be to repurchase Conex Banninger product? Please use a scale of 1-10 where 1 is "definitely would not repurchase" and 10 is "definitely would repurchase".

 

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9. Areas for improvement

Please indicate below, as many as appropriate, areas where you would like to see improvements in our products or service.

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